![]() ![]() No returns will be provided or discounts will be provided for missed sales or expired coupon codes. If there’s an issue with your order or you are not satisfied, we will happily work with you to find a solution and advise next steps. Promotional items and apparel can be returned within 30 days of purchase for an exchange or store credit.ĭue to the nature of our skin, body and beauty products, we are unable to accept most returned items. Most sales are final unless a mistake or error occurred on the part of Gleaux Fresh Skin & Beaute'. Refunds are not given if a package is refused due to customs fees or any other reason.Īll skin and body care products are final sale. The cost will vary by value and country, so please be aware of what to expect before purchasing. All international customs, taxes, and other fees are the responsibility of the customer. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Should you have any questions about your order status, please email us. The shipping tracking information will be included in that email so that you may check the status of the order at your convenience. Once your order has shipped, you will receive an additional email to confirm shipment of your order. Upon checkout, an email will be sent to you with a copy of your order. We do not issue refunds for packages that state "delivered". Gleaux Fresh Skin, LLC is not responsible for packages that are delivered. If your tracking information states that your package was delivered and you have not received it, you must address this with the shipping provider. ![]() When your order has been shipped, you will receive an email containing your order tracking information. If you are not wanting to wait, you will be given the option for a full refund and then will be notified when items are back in stock. We kindly ask that you anticipate 2-3 days of processing your order and 3-7 business days for standard shipping once processed (depending on your shipping address). If the product is out of stock by the time of order process, please allow 5-10 business days for products to be processed and shipped out. In the case of a holiday, orders are shipped on the next business weekday. Our orders are shipped and delivered on business days using the United States Postal Service (Monday through Friday, excluding major holidays.) Orders placed after Friday at 12:00 PM PST will be shipped the following business week. Shipping Policyįree Standard Shipping is offered on orders $75+ after discounts. ![]() Please be mindful as it is the holiday peak season, some shipments will take longer than usual to receive. The time it takes to receive your order depends on the shipping method chosen at checkout. Our team will ship your order within 3-5 business days. ![]()
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